Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition. Absolutely amazing program I highly recommend it for all people aiming to improve their quality of life, they are incredibly flexible, hands on, and provide phenomenal service! Evaluate your current skill set and identify areas where you need improvement. Consider your interests and how they align with a career as a Helpdesk Engineer. Taking practice exams and participating in study groups can help reinforce your understanding of the material, increase your confidence, and prepare you for certification exams.
If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need. We’ve determined that 51.1% of help desk engineers have a bachelor’s degree. Start with foundational certifications like CompTIA A+, Network+, and Security+, and progress to more specialized certifications based on your career goals. Cybersecurity is a critical aspect of IT, and the CompTIA Security+ certification equips you with the knowledge to protect and secure networks and systems. This certification is valuable for Helpdesk Engineers who deal with sensitive data and security-related issues.
51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. Although a college degree in IT or a related field is beneficial, it is not always necessary to become a Helpdesk Engineer. Relevant experience, certifications, and a strong skill set can be enough to secure a position in this field.
The best colleges for help desk engineers are University of Phoenix, DeVry University, and Strayer University. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. You can gain the qualifications you need to become a help desk technician with the following walkthrough.
How much does a help desk technician make?
An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. The IT industry is ever-evolving and offers an abundance of rewarding career opportunities. One such opportunity is the role of a Helpdesk Engineer, a crucial position that provides technical support to customers, clients, and internal teams.
- Using our career map, a help desk engineer can determine their career goals through the career progression.
- Here are the most common colleges for help desk engineers in the US based on their resumes.
- The IT industry is ever-evolving and offers an abundance of rewarding career opportunities.
- The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support.
You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.
While similarities exist, there are also some differences between help desk engineers and desktop support specialist. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance https://remotemode.net/ industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like „troubleshoot,“ „help-desk support,“ and „technical support“ to carry out their responsibilities. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.
- Absolutely amazing program I highly recommend it for all people aiming to improve their quality of life, they are incredibly flexible, hands on, and provide phenomenal service!
- Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support.
- Utilize online networking platforms like LinkedIn to showcase your skills, certifications, and experience.
- An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
- Help desk engineers often get their degrees at University of Phoenix, DeVry University, and Strayer University.
- The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers.
- Tech support can be challenging due to the need for problem-solving, multitasking, and meeting deadlines.
Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. To get your first help desk job, pursue relevant certifications, create a strong LinkedIn profile, network with professionals, tailor your resume, and consider entry-level positions. Some great schools for help desk engineers are hard to get into, but they also set your career up for greater success. The role of a help desk engineer includes a wide range of responsibilities. These responsibilities can vary based on an individual’s specific job, company, or industry.
Top Certifications for Aspiring Helpdesk Engineers
Each career also uses different skills, according to real help desk engineer resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. While https://remotemode.net/become-a-help-desk-engineer/ some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. „escalate,“ „provide technical assistance,“ „help desk,“ and „mac“ are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes.
- Learn how Azure Active Directory, On-Premises Active directory and Azure AD Domain Services (AADDS) integrate together…
- Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password.
- A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
- In fact, our research shows that one out of every six help desk engineers were not college graduates.
If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career.